Cancel/Change Order
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If your request is accepted, we will notify you via your email.
Thanks and Best Regards!
Track Your Order
Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the box below to get the latest status on your shipment.
Please provide your tracking number (not order number):
🇺🇸 UNITED STATES
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🌐 WORLDWIDE
If you just received a shipment notification, please allow 1 to 3 working days for the tracking information to update.
If you have any questions or comments, please do not hesitate to contact us through:
Email: support@careup.com
CareUp Shop – Customer Support.
Address: 1001 S Main St, Ste 500, Kalispell Montana 59901, United States