Cancel/Change Order
All orders can be cancelled before they are shipped.
If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Once the packaging and shipping process has begun, we are no longer able to cancel the order.
Refunds
We offer a 100% money-back guarantee for any product that arrives defective or damaged.
Simply contact us and we will provide the return address along with the option for a replacement or refund.
If you are unhappy with your order for any other reason, just reach out to our support team—we’ll do everything we can to assist you.
Please note:
Customers are responsible for the return shipping cost.
We do not issue refunds if:
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The order does not arrive due to reasons within your control (e.g., incorrect shipping address).
You may submit a refund request within 15 days after the guaranteed delivery period (45 days) has passed.
To submit a request, please contact us through our Contact Us page.
Once your request is reviewed, we will notify you by email.
Track Your Order
Once your order has shipped, you will receive an email containing your tracking number and a link to track your package.
You can also enter your tracking number below to check the latest status of your shipment.
Please enter your tracking number (not your order number):
🇺🇸 UNITED STATES
Find Order
🌐 WORLDWIDE
Find Order
If you’ve just received your shipment notification, please allow 1–3 business days for tracking information to update.
Need Help?
If you have any questions or concerns, feel free to reach out:
Email: contact.careup24@gmail.com
CareUp Shop – Customer Support
Address: 1001 S Main St, Ste 500, Kalispell, Montana 59901, United States