FAQs

Q: How do I check the status of my order?

A: Once you place an order, please allow 24–72 hours for processing. Our fulfillment warehouses will pack your items and ship them as quickly as possible. After your order has shipped, you will receive a shipping notification email with a tracking number. You can then track your order here – TRACK MY ORDER.

Q: How long does shipping take?

A:

  • Order processing: 24–72 hours

  • Shipping: 3–5 business days for domestic handling, plus transit time.

Estimated delivery times:

  • United States (Domestic): 7–16 days

  • International: 7–20 days

Please note: Shipping may take longer during holidays, sales, or high-demand periods.

Q: Why does shipping take so long?

A: Our products are unique and priced lower than many competitors, which sometimes results in slightly longer shipping times. We work hard to get your order shipped as fast as possible.

Q: Do you ship internationally?

A: Yes! CareUp Shop ships worldwide to ensure every customer can enjoy our products.

Q: Is my information safe on your website?

A: Absolutely!

  • We use SSL encryption to protect your personal data.

  • Credit card information is used only once during purchase and is never stored on our servers.

  • Your privacy is a top priority, and we do not share your personal details without consent.

Q: How do I place an order?

A:

  1. Browse our products and click “Add to Cart” or “Buy Now”.

  2. Enter your shipping and billing information.

  3. Complete your order, and we’ll handle the rest!

Q: Do you provide a quality guarantee for your products?

A: Yes!

  • If your product is damaged, defective, or unsatisfactory, contact us immediately.

  • We offer free exchanges or full refunds with proof of issue (photo recommended).

Q: How are shipping costs calculated?

A: Shipping fees depend on:

  • Shipping method (air, sea, land)

  • Weight/volume of the product

  • Carrier rates may vary. For assistance or a shipping quote, contact us directly.

Q: What is Buyer Protection?

A: Buyer Protection allows you to shop with confidence:

  • If your order does not arrive on time

  • If your order does not match the description

  • If a product guaranteed as genuine is counterfeit

Featured Product: LAVA DRAGON EGG 🔥

🔥 LAST DAY 50% OFF 🔥

  • Authenticity: Our products are genuine and patented. Please verify authenticity.

  • Satisfaction Guarantee: Not satisfied within 30 days? Full refund available.

  • Shipping: Worldwide express shipping available

  • Handling Time: Ships within 24 hours after payment

  • Returns: Fast refund / Money-back guarantee

  • Unique Feature: Each dragon guards your dreams 🐉

Package Includes:

  • 1 x Lava Dragon Egg with a dragon inside

Note: Each Lava Dragon Egg is handmade and unique. Slight variations from the listing photos may occur.

Our Guarantee:

  • High-Quality Products: Fashionable, unique, and carefully crafted.

  • Insured Worldwide Shipping: Real-time tracking and insurance for lost or stolen packages.

  • Money-Back Guarantee: Defective or damaged items within 30 days? Replacement or full refund issued.

  • 24/7 Customer Support: Live support available 7 days a week within 24 hours.

  • Safe & Secure Checkout: SSL encryption ensures your personal and payment information is fully protected.

Risk-Free Purchase:

If you change your mind, we will replace or refund your item. Our process is 100% simple and risk-free.