Privacy Policy

At CareUp Shop, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website, products, and services (“Services”). By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to operate, deliver, and improve our Services. The information we collect includes:

a. Information You Provide

We receive and store information you provide when using our website. This includes:

  • Name

  • Email address

  • Shipping address

  • Phone number

  • Payment details (securely processed)

  • Any other information you share when placing an order or contacting customer support

You can choose not to provide certain details, but doing so may limit your ability to use some features of our Services.

b. Automatic Information

We automatically collect certain types of data when you interact with our website, such as:

  • IP address

  • Browser type

  • Device identifiers

  • Pages viewed

  • Click actions

  • Session duration

We use cookies and similar technologies to improve website performance, provide personalized experiences, and analyze behavior.

c. Information From Other Sources

We may receive updated delivery or address information from carriers or partners to ensure accurate order fulfillment.

2. How We Use Your Information

We use your personal information to operate and enhance our Services, including:

a. Processing Orders

  • Managing and fulfilling purchases

  • Delivering products

  • Processing payments

  • Sending order updates and confirmations

b. Improving Our Services

  • Fixing errors

  • Enhancing user experience

  • Monitoring website performance

c. Personalization

  • Recommending products

  • Tailoring your shopping experience

  • Identifying your preferences

d. Legal Compliance

We may collect or share information when required to comply with applicable laws and regulations.

e. Communication

We may contact you by email, SMS, or chat regarding:

  • Orders

  • Customer support

  • Product updates

  • Promotional offers

f. Advertising

We may display interest-based ads. We do not use personally identifiable information for advertising without your consent.

g. Fraud Prevention

We use information to prevent fraud, protect our customers, and ensure secure transactions.

3. Cookies & Other Identifiers

We use cookies to:

  • Recognize your browser or device

  • Store preferences

  • Improve website functionality

  • Analyze traffic

You may disable cookies in your browser settings, but doing so may affect site performance.

4. Sharing Your Personal Information

We do not sell your personal data. We only share information as outlined below:

a. Third-Party Service Providers

These include:

  • Payment processors

  • Shipping carriers

  • Email/SMS providers

  • Data analytics services

  • Customer service support

These partners only receive the data necessary to perform their functions and may not use it for other purposes.

b. Business Transfers

If we merge, sell, or transfer assets, customer information may be included. Any such transfer will follow applicable privacy laws.

c. Legal Requirements

We may release information to:

  • Comply with law

  • Enforce our Terms of Service

  • Protect the rights, property, or safety of CareUp Shop or customers

  • Prevent fraud or credit risks

5. How We Protect Your Information

We prioritize your security by:

  • Encrypting personal information during transmission

  • Following PCI DSS standards for payment data

  • Using physical, electronic, and procedural safeguards

  • Occasionally requiring identity verification to ensure account safety

Your device settings can also help protect your data from unauthorized access.

6. SMS & Text Marketing (If Applicable)

By entering your phone number during checkout, subscribing, or interacting with marketing forms, you agree that we may send:

  • Order updates

  • Abandoned cart reminders

  • Promotional messages (max 5 per month)

To unsubscribe, reply STOP to any message or use the unsubscribe link provided.
Reply HELP for assistance.
Standard messaging and data rates may apply.

7. Your Choices

You may:

  • Disable cookies

  • Opt out of SMS or email marketing

  • Contact us to request information about how your data is used

For questions about your privacy or requests regarding your data, contact us:

Email: contact.careup24@gmail.com
CareUp Shop – Customer Support
Address: 1001 S Main St, Ste 500, Kalispell, Montana 59901, United States